Refund policy

 

Refund & Returns Policy

Because these items are made and packed with such detail, returns and refunds are not offered for a change of heart. However, in line with South African consumer protection laws, you are entitled to a refund, repair, or replacement if the item is:

• Defective or damaged on arrival
• Not what you ordered
• Not of acceptable quality as required by law

If your order arrives damaged or there’s an issue with your product, please contact me within 7 days of receiving your parcel, including your order number and clear photos of the problem. I’ll do my best to resolve it quickly and kindly.

Take note:

• Refunds or replacements will be processed once the issue has been assessed.
• Items must be returned in their original packaging where possible.
• Shipping costs are non-refundable unless the item is faulty or incorrect.

Please note that custom or personalised orders can’t be returned or refunded unless they arrive damaged or defective.